Faq - SAF Research

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Unless your order contains products with a specified “Ships on” date it will ship within 1 business day.

Orders containing products with a specified “Ships on” date will be issued a tracking number. Your tracking WILL NOT update until 24 hours after the agreed upon “Ships on” date. Do not email customer service inquiring on the whereabouts of your order until then.

If your order has shipped and the carrier has received your order there is NOTHING we can do about possible delays. You must contact the carrier to receive updates outside of traditional tracking. We see exactly what you see when tracking a package.

Selling Research Chemicals comes with a level of responsibility higher than most industries. The rules are very clear. Products must be labeled as a Research Chemical and you agree that you are qualified to use them in a legal manner. We explain this on our homepage and in our product descriptions. Our customer service team ignores all inquires relating to the use of our products.

Orders ship within 1 business day from when they are placed unless we are in the middle of a holiday sale. During holiday sales orders make take up to 2 business days to ship.

Business days are Monday – Friday.

We offer 3 to 5 business day shipping and 1 to 3 business day shipping to U.S. customers. Customers located in the U.K. and throughout Europe shipping times vary due to international transit from our European distribution center. UK and European orders average 7 to 9 days. These timeframes are from the date we ship the order, not the date you placed the order.

We are not responsible for delays in delivery by the carrier. We will do our part to ship your order in a timely manner. All inquires about shipping delays should be directed to the carrier. Our customer service team sees the same thing you do when tracking an order.


If your question is not answered in the above FAQ then definitely send us an e-mail. If your question pertains to something that is answered above in the FAQ our e-mail response will be a link to this FAQ Page.


Our customer service team is available Monday – Friday from 7am – 8:30pm US/PST and weekends from 8:30am – 4:00pm US/PST

E-mail Help@SAF-Research.com

Written inquires can be sent to the following address:

SAF Headquarters

63 – 66 Hatton Garden, Fifth Floor, Suite 23,

London, London EC1N 8LE

Registration number: 12478450

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